Return & Exchange Policy

Return & Exchange Policy

At Raluxe Atelier, we’re committed to making your shopping experience as smooth and worry-free as possible. If something isn’t right, we offer simple and convenient return and exchange options to ensure your satisfaction.

Easy Size Exchange at Your Doorstep
Ordered the wrong size? No worries! We offer a doorstep exchange service through our trusted courier partners. The courier will pick up the original item and deliver the new size—right at your door. No store visits or drop-offs required.
Please note: To be eligible for an exchange, the product must be unused, in original condition, and with its original packaging. You must contact us within 48 hours of delivery to request an exchange.

Returns for Damaged or Incorrect Items
If you’ve received a product that is damaged or not what you ordered, you are eligible for a full return. Simply contact us within 48 hours of receiving your order, and we’ll arrange for a free return pickup. Once the item is inspected and approved, your refund or replacement will be processed promptly.

Important Notes:

  • Returns are only accepted for damaged or incorrect items.

  • Exchanges are available for size issues only, and requests must be made within 48 hours of delivery.

  • Returned/exchanged items must be unworn, unused, and returned in their original packaging with tags intact.

Need Assistance?
Have questions or need help with your return or exchange? We’re just a message away.
Contact Us and our support team will be happy to assist you.